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Decoding Your Boiler: A Homeowner’s Guide to Worcester Bosch Error Codes

Decoding Your Boiler: A Homeowner’s Guide to Worcester Bosch Error Codes

  • admin
  • November 20, 2025
  • Boiler installations / Boiler tips / Heating tips
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It is the scenario every homeowner dreads. It’s 7:00 AM on a Tuesday in February. You’ve stumbled into the kitchen for your first coffee, expecting the radiator to be radiating…

Continue Reading Decoding Your Boiler: A Homeowner’s Guide to Worcester Bosch Error Codes
Preventing frozen pipes: Essential winter protection for your heating system

Preventing frozen pipes: Essential winter protection for your heating system

  • admin
  • December 11, 2024
  • Boiler tips / Energy saving / Heating tips
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As winter temperatures plummet across the UK, one of the most common and costly issues homeowners face is frozen pipes. Not only can frozen pipes disrupt your water supply, but…

Continue Reading Preventing frozen pipes: Essential winter protection for your heating system
Unlock the Full Potential of Your Home Heating: The Power of Powerflushing

Unlock the Full Potential of Your Home Heating: The Power of Powerflushing

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  • July 10, 2023
  • Heating tips
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Breathe New Life into Your Heating System with Powerflushing It’s a chill winter evening, you’re huddled up in your favourite blanket, and yet, your home feels a tad too cold.…

Continue Reading Unlock the Full Potential of Your Home Heating: The Power of Powerflushing

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    J V Plumbing & Heating Limited (FRN 933655) is an Introducer Appointed Representative of TradeHelp Ltd, for the purpose of credit broking introductions only, who are authorised and regulated by the Financial Conduct Authority (FRN 697812). J V Plumbing & Heating Limited introduce customers to TradeHelp Ltd and do not receive a fee for the introduction. TradeHelp Ltd are a credit broker, not a lender, and offer loans from Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC authorised and regulated by Financial Conduct Authority. Finance options are offered subject to status and credit check, which must be completed before commencement of works. A 14-day cooling off period applies to all applications. If cancelled within 14 days, alternative payment of the full outstanding balance must be made

    Videtta Heating & Plumbing
    21 Stoke Road,
    Leighton Buzzard,
    Beds LU7 2SW

    Leighton Buzzard: 01525 654070

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    JV Plumbing & Heating Ltd. Registered in England. Company number 8745975.
    Registered address Clarence House, 35 Clarence Street, Market Harborough, Leicestershire, LE16 7NE

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    Videtta Heating & Plumbing Boiler Cover Terms and Conditions

    Overview
    At Videtta Heating & Plumbing we aim to make everything as straightforward as we can.

    Our terms and conditions are written in plain English and are as jargon-free as possible. If you would like any help or more information, please get in touch with our customer services team at sales@videtta.co.uk

    In these Terms & Conditions Videtta Heating & Plumbing Limited (a company registered in England & Wales with company number 8745975) will be referred to as ‘the Company’ and the person ordering the product will be referred to as ‘the customer’. The registered address of ‘the Company’ is Clarence House, 35 Clarence Street, Market Harborough, Leicestershire, LE16 7NE.

    This contract forms a maintenance agreement between ‘the Company’ and ‘the customer’. It is at the sole discretion of Videtta Heating & Plumbing to whether any repairs or replacements detailed in this contract are provided outside of the annual service.

    Your contract
    1. Commencing your cover
    Your contract with us begins on the day you purchase home cover with us.

    Failure to notify us of any existing issues with your home, including but not limited to the following, will result in your home not being covered and/or your service not being completed.

    Boiler, flue, controls
    Gas central heating system
    Radiators
    Pipework

    2. Length of contract
    Your initial contract for home cover is for 12 months.

    After the first 12 months, your cover will continue on a rolling one-month contract.

    3. Your payments
    Payments are made on a monthly basis by direct debit. All prices are inclusive of taxes.

    Missed payments
    If you miss any payments, you will be required to pay any outstanding balance before we complete your annual service or come to your home to fix issues with your heating system.

    Contract price changes
    The price of your contract is shown on your Policy Summary document, which will not change during the first 12 months of your contract. We reserve the right to change the price of your contract after the initial 12 month period, and will inform you of any price changes in writing.

    4. Cancellation of your contract
    Cooling off period
    Your cooling off period is the 14 days after you make the purchase of Home Cover. If you wish to cancel within the cooling off period, you will receive a full refund of any payments made in relation to the policy less any costs already incurred to ‘the company’. If you have already had a service completed within the 14 day period, you will be required to pay the remaining amount due based on the current cost of a Videtta Heating & Plumbing service.

    Cancellation
    If you wish to cancel before the end of your 12 month contract, you must inform us by phone. You will be required to pay the remaining balance on your contract if you wish to cancel. For example, if you have 3 months remaining on your contract, you will be required to pay for 3 months before we can cancel your contract.

    Cancellation of your direct debit does not mean your contract is cancelled. If you cancel your direct debit, we will contact you to collect payment. If you fail to set up another direct debit, we will cancel your contract 30 days after the first payment failed and collect the remaining balance from you.

    5. Our cover plans
    What’s included in your plan
    For detailed information about what is included in your plan, please refer to your Policy Summary document.

    Landlords and homeowners
    Our homeowner plans are only suitable for home owner occupied properties. If your property is tenanted, you will need to take up one of our Landlord cover plans. It is your responsibility to take up the correct plan, and if you choose the incorrect plan we may not be able to complete your service or home visit.

    6. Your personal information
    Using your personal information
    We will make use of your personal information in accordance with our privacy policy, which can be found on our website.

    Keeping us up to date
    It is your responsibility to keep us up to date with your personal information and home address.

    If you move home, your cover will no longer be valid as your contract is for the address covered at the start of the contract. Please contact us if your covered address changes so we can discuss your policy with you.

    If you make any changes to your boiler or heating system, it is your responsibility to inform us as soon as possible. Failure to do so may result in your cover being invalidated.

    7. Contacting you
    We may need to contact you from time to time about your plan with us. By purchasing your cover with us, you are agreeing to receive email and telephone communications in relation to your policy.

    8. Home visits
    Annual service
    We will contact you to arrange your annual service at a time that is convenient to you. You do not need to contact us unless you need to update us with information about your boiler, previous services or your heating system.

    During peak periods, we may need to prioritise breakdowns. As such, there is a possibility that we will not be able to arrange your service to be within 12 months of your previous service. We will work with you to arrange your service as soon as possible if this happens.

    Visiting your home
    If we need to remove any fixtures or fittings in your home to complete the repair, we will let you know before starting. We won’t be able to completely make good of any repair by replacing or restoring to the original specification.

    The boiler and any other equipment that needs routine servicing (such as filters, valves, pumps and controls) should be kept readily accessible and in particular the clearances around the boiler should be maintained as set out in the manufacturer’s instructions. If a service engineer attends and cannot access equipment, or the required clearances have been compromised in a way that prevents the item being serviced or operated safely, then the obstruction will need removing prior to any re-attendance to complete the service or repair work.

    If there is any asbestos present at your property, we will be unable to carry out the appointment until you have provided us with a “certificate of reoccupation” to prove that all asbestos has been removed and that it is safe to return to the property.

    You are responsible for arranging access to your home, and you will need to re-arrange the appointment if we are unable to enter.

    Missed services
    We will not offer a cash alternative if a service or home visit is missed for any reason.

    Third party warranties
    It is your responsibility to make sure that your warranty is not affected on any appliance covered by third party warranties. We will not be liable if any work we carry out on your system doesn’t comply with the manufacturer’s warranty.

    Cover suitability
    Videtta Heating & Plumbing cover is only suitable for domestic dwellings. If your boiler is installed in a commercial property, or if the meter capacity is greater than 6 cubic metres per hour, we won’t be able to cover you. If you sign up and we later find out that we cannot provide cover, we will cancel your policy.

    Rental income
    Videtta Heating & Plumbing will not take liability for any loss of rental income for any reason. This includes, but is not limited to breakdowns, missed services and delays to the issue of Landlord Gas Safety Certificates.

    9. Safety and security
    Our priority is your safety and the safety of our engineers visiting your home. We won’t start any work at your home if we deem it unsafe to do so upon arriving for the appointment, and we won’t be able to enter your home unless there is an adult present for the duration of the visit.

    10. Repairs and replacements
    Replacement parts
    Whenever we provide you with replacement parts, we will issue you with a product that has similar functionality to the replaced parts. They may not be the exact part or product that is being replaced. You can provide a replacement part yourself and we will install it providing it is on our approved list of replacement parts.

    For older parts that we are no longer able to source, we will do what we can, within reason, to source and fit alternative parts that will allow us to complete the repair.

    Repairs and replacements not covered by your policy
    On occasion we may inform you that your heating system needs repair that is not covered by the contract to keep it working safely. We will not be able to complete any additional repairs until you have fixed the issues based on the advice that we have provided.

    Our work guarantee
    We will repair or replace any faulty parts that we have supplied to you during a repair or replacement. We will fix any faulty work carried out within 12 months of the date that we completed the work.

    Sole discretion
    We will carry out repairs or replacements at our sole discretion. Videtta Heating & Plumbing cover is a maintenance contract, and not an insurance contract, so we reserve the right to use our own judgement to decide whether the requested repair or replacement is covered by your policy. Given this, we are not registered with the Financial Conduct Authority (FCA), and these contracts are therefore outside of the remit of the FCA.

    We will not carry out repairs or replacements for issues that arose before you took out cover with us, or that have been intentionally damaged or misused beyond reasonable use. We reserve the right to use our judgement in deciding when the damage happened, and whether the way in which the part was damaged is covered under your contract.

    11. General exclusions
    Your policy document illustrates what is covered and what is not covered in your contract, however some general exclusions apply to all contracts. These include, but are not limited to:

    Cost of repairs required due to design faults or faults which existed prior to the commencement of this contract

    Cost of repairs relating to damage caused by you or any third party

    Any loss or damage to any property caused by the boiler or system breaking down, e.g. for damage to carpets or ceilings due to water leaks (not directly caused by us)

    Cost of any work, which is carried out without our approval, or the cost of repairing the installation or any fault which someone who does not work for us has caused

    Cost of removing sludge, hard-water scale or adding corrosion inhibitor to the system

    Cost of removing asbestos

    Repairing any part of the system which are inaccessible in line with the current Health and Safety standards

    Repairing or replacing designer or curved radiators

    Repairing or replacing damage to other properties that are not the “covered address”

    Making repairs caused by problems to your gas, electricity or water supply

    Turning off the external water supply stopcock to complete repairs

    Repairing or replacing any damage normally covered by household insurance

    Repairing or replacing any issues relating to interference with your internet connection, radio signals or software

    Making improvements to your home

    Repairing or replacing central heating management systems

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    5/5 rated BOILER ENGINEER on google based on 78 reviews

    "Jordan is a reliable plumber and comes highly recommended, he's polite and a tidy worker. Unlike others i've used he's also on time which makes a nice change!"
    Steve⭐️⭐️⭐️⭐️⭐️
    "I found Jordan to be totally reliable and his workmanship first rate. I thoroughly recommend his services and am so glad I persevered with trying to find a reputable, skilled & totally trustworthy tradesman - the search was a bit of a minefield but Jordan won on all counts."
    Claire⭐️⭐️⭐️⭐️⭐️
    "Jordan & team were fantastic - very professional & did a great job for a fair price. Would recommend to others, and would definitely use again myself."
    Tom⭐️⭐️⭐️⭐️⭐️
    "Boiler and radiator replacement. Jordan and team were professional courteous and efficient. Very pleased with the quality of the work carried out."
    Brian⭐️⭐️⭐️⭐️⭐️
    "I've used Jordan to install and service my boiler for the last two years. Very good at what he does and excellent value. Keeps me informed and updated on the work progress. Always on time and works efficiently. Would highly recommend Jordan."
    Martyn⭐️⭐️⭐️⭐️⭐️
    "Jordan was brilliant. He quickly identified my heating problem just from a photo. He got hold of the needed part very quickly and managed to see me quickly despite being very busy."
    Gemma⭐️⭐️⭐️⭐️⭐️
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    ⭐️⭐️⭐️⭐️⭐️

    Rated 5/5 from 12 reviews on Which? Trusted Trader.